Terms & Conditions

1. Introduction

These Terms & Conditions ("Terms") govern your access to and use of HelloEagleGlobal (the "Platform"), including registration as a member, purchase of products and participation in our referral-based income structure. By creating an account or using the Platform, you agree to be bound by these Terms.

2. User Eligibility

• You must be at least 18 years of age and legally competent to enter into a binding contract under the Indian Contract Act, 1872.
• You must provide accurate, current and complete information during registration, including a valid sponsor/referral ID where applicable.
• One individual or entity may hold only one active member account unless otherwise permitted in writing.

3. Member Responsibilities

• Maintain the confidentiality of your login credentials and notify us immediately of any unauthorised use of your account.
• Complete KYC verification truthfully and keep your bank/payout details up to date.
• Represent the Platform, its products and its income structure honestly — misleading claims of guaranteed income to prospective members are strictly prohibited.
• Comply with all applicable laws, including consumer protection and direct-selling regulations, while promoting or reselling products.

4. Product Purchases

All products listed on the Platform are subject to availability. Product images are for representation purposes and may vary slightly from the actual item. We reserve the right to limit order quantities and to discontinue any product at our discretion.

5. Pricing & Payments

All prices are listed in Indian Rupees (INR) and are inclusive of applicable GST unless stated otherwise. We reserve the right to revise product pricing at any time without prior notice; the price applicable at the time of order confirmation will apply. Payments can be made via wallet balance, UPI, net banking, debit/credit card or any other method enabled on the Platform. There is no mandatory joining fee to become a member.

6. Order Acceptance

Placing an order constitutes an offer to purchase. An order is confirmed only upon successful payment authorisation and issuance of an order confirmation. We reserve the right to refuse or cancel any order in cases of pricing errors, suspected fraud, stock unavailability or violation of these Terms, with a full refund to the original payment source or wallet.

7. Cancellation

Orders may be cancelled by the member prior to dispatch from the "Current Orders" section of the member dashboard. Once an order has been shipped, it cannot be cancelled and must instead be handled under our Refund Policy.

8. Account Suspension

We reserve the right to suspend or terminate a member account, and to withhold or reverse associated wallet/income credits, in the event of fraudulent activity, false KYC information, abuse of the referral system, chargebacks, or any breach of these Terms. Members will be notified of the reason for suspension and may raise a support ticket to appeal the decision.

9. MLM Compliance

Our referral-based income structure (direct, binary, growth, autopool, reward and bonanza income) is designed around genuine retail sale of products. Income earned is directly linked to product sales and business volume, not merely to enrolment of new members. There is no guarantee of income, and earnings shown anywhere on the Platform are illustrative, not promissory.

10. Direct Selling Compliance

We operate in accordance with the Consumer Protection (Direct Selling) Rules, 2021 and applicable state direct-selling guidelines. We do not charge any mandatory joining or subscription fee, do not require members to purchase a minimum stock to remain active, and provide a genuine buy-back/return mechanism for unsold, resalable inventory as described in our Refund Policy.

11. Limitation of Liability

To the maximum extent permitted by law, HelloEagleGlobal shall not be liable for any indirect, incidental or consequential loss arising from use of the Platform, delays caused by third-party logistics or payment partners, or loss of anticipated income. Our total liability for any claim shall not exceed the amount paid by the member for the specific order or transaction giving rise to the claim.

12. Governing Law

These Terms are governed by the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts at New Delhi, India, without prejudice to any consumer redressal forum available to the member under applicable law.