Privacy Policy

1. Information We Collect

To operate your account, process orders and calculate network-based incomes accurately, we collect the following categories of information when you register, browse or transact on our platform.

Personal Information

Full name, mobile number, email address, date of birth, permanent and shipping address, sponsor/referral ID, government-issued identity proof (for KYC verification) and profile photograph.

Payment Information

Bank account details, UPI ID, PAN and payment gateway transaction references submitted for wallet top-ups, product purchases and withdrawal payouts. Card numbers and net-banking credentials are never stored on our servers — all such payments are processed directly by our PCI-DSS compliant payment gateway partners.

Cookies & Usage Data

We use cookies and similar tracking technologies to remember your login session, cart contents, language preference and to analyse site traffic. You can disable cookies from your browser settings, though some features of the site may not function correctly without them.

2. How We Use Information

• To create and manage your member account, and to verify your identity for KYC and compliance purposes.
• To process product orders, generate invoices and coordinate shipping and delivery.
• To calculate and credit direct, binary, growth, autopool, reward and bonanza incomes accurately to your wallet.
• To process withdrawal requests and disburse payouts to your registered bank account or UPI ID.
• To send transactional communication such as order updates, OTPs, income statements and support ticket responses.
• To send optional promotional offers and announcements, which you may opt out of at any time.
• To detect, investigate and prevent fraud, abuse of the referral system or violation of our Terms & Conditions.

3. Third-Party Services

We share limited information with trusted third parties strictly to the extent required to deliver our services:

• Payment Gateways — to securely process online payments and refunds.
• Logistics & Courier Partners — to fulfil and track product shipments.
• SMS & Email Service Providers — to deliver OTPs, order updates and notifications.
• Regulatory & Government Authorities — where disclosure is required by applicable law, court order or for GST/tax compliance.

We do not sell, rent or trade your personal information to any third party for their independent marketing purposes.

4. Data Security

We implement industry-standard technical and organisational safeguards to protect your data, including SSL/TLS encryption in transit, encrypted storage of sensitive credentials, restricted internal access controls, and regular security reviews of our infrastructure. While we take every reasonable precaution, no method of electronic transmission or storage is 100% secure, and we encourage members to use strong, unique passwords and enable available security features on their account.

5. Retention Policy

We retain personal, transactional and KYC information for as long as your account remains active, and thereafter for the period required to comply with applicable tax, accounting, direct-selling and anti-money-laundering regulations. Upon a valid deletion request, we will remove or anonymise your data except where retention is mandated by law.

6. User Rights

Subject to applicable law, you have the right to:

• Access and review the personal information we hold about you.
• Request correction of inaccurate or incomplete information via your profile settings.
• Request deletion of your account and associated data, subject to statutory retention obligations.
• Opt out of promotional emails and SMS communication at any time.
• Withdraw consent for non-essential data processing without affecting the lawfulness of processing carried out prior to withdrawal.

7. Contact Information

For any privacy-related questions, concerns or requests, please reach out to our Grievance Officer:

• support@helloeagleglobal.com
• +91 8439991416
• Mon – Sat, 10:00 AM – 6:00 PM (complaints resolved within 30 working days)