Refund Policy

1. Eligibility

A product is eligible for return and refund if all of the following conditions are met:

• The return request is raised within 7 days of delivery, from the "Current Orders" or "Completed Orders" section of your member dashboard.
• The product is unused, unwashed and in its original packaging with all tags, accessories and invoice intact.
• The product is not listed under our Non-Refundable Products category.
• The product was delivered damaged, defective, expired, or materially different from what was ordered.

2. Refund Process

1. Raise a return/refund request via your Order Details page or by creating a Support Ticket, along with photos of the product (for damaged/defective claims).
2. Our support team reviews the request within 2–3 business days and may arrange a reverse pickup or ask you to self-ship the item.
3. Once the returned product passes quality inspection, the refund is approved and processed to your original payment method or wallet, as applicable.

3. Non-Refundable Products

• Personal care, cosmetic, wellness and consumable items once opened or used.
• Products marked "Non-Returnable" on the product page at the time of purchase.
• Items damaged due to misuse, negligence or normal wear and tear after delivery.
• Digital vouchers, gift cards and promotional/free items received as part of an offer.

4. Timeline

5. Approved Refunds

Once a refund is approved, you will receive a confirmation notification and email. Refunds to UPI, cards or net banking are credited to the original payment source; refunds to wallet-funded orders are credited back to your wallet balance for immediate re-use on the Platform.

6. Rejected Refunds

A refund request may be rejected if the product fails quality inspection, shows signs of use, is outside the eligible return window, or falls under the Non-Refundable Products category. In such cases, the item will be shipped back to you and the reason for rejection will be communicated via your support ticket.

7. Wallet Refunds

Where an order was paid fully or partly using wallet balance, the corresponding portion of any approved refund is credited back to your platform wallet rather than an external payment method. Wallet refunds are typically processed instantly to within 24 hours of approval and can be viewed under your Income & Wallet ledger.

8. Contact Support

For any refund-related query, please raise a support ticket from your dashboard or reach out to:

• support@helloeagleglobal.com
• +91 8439991416